Frequently Asked Questions

To provide a high-quality service, we prepare all orders as soon as they are confirmed. This allows us to deliver your order as quickly as possible. As a result, once an order has been confirmed by our Customer Service team, it can no longer be modified or canceled. However, please feel free to contact us by email at help@alixdreynis.com.

Your order confirmation may be sent a few minutes after you place your order. We also recommend checking your spam folder, as the email may have ended up there depending on your email settings. If you still haven't received an email, please contact us at help@alixdreynis.com.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to follow your package. If you haven't received this number, please contact us by email at help@alixdreynis.com.

We apologize for this error. Please contact us by email at help@alixdreynis.com with photos of the product you received and your order number. We will then send you a prepaid shipping label to return the incorrect product. As soon as we receive it, we will ship the correct item.

Shipping costs vary depending on the weight and volume of your order and on your location. They are calculated automatically at checkout.

Shipping is free on orders over €200.00 within mainland France.

For international deliveries, customs duties or import taxes may apply according to the regulations of the destination country. These fees are the customer's responsibility and are not included in the product price or the shipping costs. We recommend contacting your local customs authorities for more information. For your information, our carriers are Colissimo and UPS.

When placing your order, you can choose to collect it from our store on rue Jacob. You have 45 days to pick up your order. After this period, the products will be returned to stock and no refund request can be accepted.

Orders are processed within 2 to 5 business days of confirmation. Once your order has shipped, you will receive an email with your tracking number so you can follow your package.

For in-store pickup (Click & Collect), your order will be ready within 24 to 48 hours (business days), subject to item availability in the boutique. You will be notified by phone and/or email as soon as your order is ready.

Yes, we offer international shipping. Delivery times and costs vary depending on the destination. Customs duties or import taxes may apply according to the regulations of the destination country. These fees are the customer's responsibility and are not included in the product price or the shipping costs.

It is the customer's responsibility to find out about any taxes or fees related to importing goods into their country, and to cooperate with customs or the carrier (e.g. UPS) if they make contact regarding the payment of fees required for delivery.

In the event of refusal to pay customs duties, failure to respond to requests from customs or the carrier, or any other failure resulting in the package being abandoned, returned or destroyed by customs or the carrier, Alix D. Reynis cannot be held responsible. No refund, replacement or reshipment will be made in such cases.

We recommend contacting your local customs authorities for more information.

You do not need to be present at the delivery address at the time of delivery. No signature is required, and if you are not there, the carrier will leave the package in your mailbox. If the package is too large, you will receive a delivery notice asking you to collect it from a post office or pickup point.

You have 14 days to exercise your right of withdrawal and to make a claim. This period starts from the date you receive your order or from the first delivery attempt. Cosmetics, personalized items and made-to-order jewelry can neither be returned nor exchanged. Once the order has been confirmed, personalized or made-to-order items and jewelry cannot be refunded.

Return shipping costs are your responsibility. For returns from a country outside the European Union or requiring customs clearance, all customs duties, import taxes, levies and any administrative fees are entirely the customer's responsibility.

If customs duties or taxes are charged when the return is received at our workshop, these amounts will be deducted from the refund due to the customer.

Please email us your request (refund or exchange), your order number and proof of shipment at help@alixdreynis.com.

To avoid any risk of breakage, all returns must be sent back in their original packaging to the following address:

Mérigous
Alix D. Reynis
3 rue Marthe Dutheil
87220 Feytiat
FRANCE

If we find that an item has been broken when we receive your return, it will be neither exchanged nor refunded.

Your refund will be issued within 14 business days of the return being received at our warehouse (barring exceptional delays on the part of your bank).

We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay and PayPal. We also offer Alma, an interest-free payment solution in 3 installments for orders over €200.00 in France and nearby European countries.

All transactions on our website are secure. A padlock next to a page address beginning with “https” indicates that you are in a secure environment.

Thanks to the 3D Secure system, payments made with Visa® and Mastercard® cards are further protected by the “Verified by Visa®” and “Mastercard® SecureCode” authentication methods.

Yes, our porcelain is designed for everyday use. It is fully dishwasher and microwave safe, while retaining its beauty and durability.

Personalization, whether a monogram, typography or calligraphy, is a craft that requires time and great care. Each personalization is done by hand by our porcelain decorator, following your instructions, and then fired in a dedicated kiln to ensure its durability and quality.

This process requires an overall lead time of one month, excluding delivery.

For all our set boxes, the personalization time is 5 business days (excluding delivery).

Crafted in Limoges porcelain, your Alix D. Reynis lights keep their whiteness and shine with careful maintenance. Before doing anything, turn off the power and let the light cool down completely. For everyday care, a microfiber cloth is all you need to dust it.

For a deeper clean, lightly dampen a white cloth with lukewarm water and mild soap, then gently wipe the porcelain. Rinse with a clean, damp cloth, and finish by drying thoroughly with a lint-free cloth.

Yes, jewelry can be repaired or re-gilded. Repairs take an estimated 3 months from receipt and payment. Please see our Jewelry After-Sales Service page for more information.

Archives jewelry can be repaired or re-gilded by our after-sales service. For jewelry set with stones, however, repairs remain subject to the availability of the stones required.

Our silver-gilt jewelry is guaranteed for 6 months against abnormal wear or breakage. Simple re-gilding is not covered by this guarantee. As silver is a soft metal, we advise against repeatedly tightening and loosening your bangle or ear cuff, as this may cause it to break.

Archives jewelry is not covered by this 6-month commercial guarantee.

Every Alix D. Reynis piece is designed to stay with you for years to come. Silver-gilt, a layer of gold delicately applied over a silver core, keeps its shine with a few simple precautions. Make a habit of removing your jewelry before washing your hands, showering, swimming, exercising or going to bed. Sweat, seawater, chlorine, creams, perfumes and hand sanitizer can gradually dull its shine.

Yet silver-gilt loves to be worn, and it is against the skin that it truly glows. Left too long in its box, it may tarnish because of its silver core, like silverware that never comes out of the drawer. When you are not wearing it, store it away from moisture, ideally in a small zip-lock pouch. If your jewelry becomes slightly tarnished, a quick rub with a chamois cloth will restore its shine. Repeated regularly, this polishing keeps it bright and protects it from tarnishing over time.

The personalization process requires an overall lead time of one month, excluding delivery.

For all our set boxes, the personalization time is 5 business days (excluding delivery).

Personalization, whether a monogram, typography or calligraphy, is a craft that requires time and great care. Each personalization is done by hand by our porcelain decorator, following your instructions, and then fired in a dedicated kiln to ensure its durability and quality.