In order to provide high-quality service, we begin preparing all orders as soon as they are confirmed. This allows us to deliver your order as quickly as possible. As a result, once an order has been validated by our Customer Service, it can no longer be modified or canceled. However, we invite you to contact us by email at help@alixdreynis.com or by phone at +33 (0)6 80 72 12 73.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, we invite you to contact us by email at help@alixdreynis.com or by phone at +33 (0)6 80 72 12 73.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package. If you have not received this number, we invite you to contact us by email at help@alixdreynis.com or by phone at +33 (0)6 80 72 12 73.

We sincerely apologize for this error. Please contact us by email at help@alixdreynis.com or by phone at +33 (0)6 80 72 12 73, providing photos of the item received along with your order number. We will then send you a prepaid return label to send back the incorrect product. Once we receive it, we will ship the correct item to you.

Shipping costs vary based on the weight and volume of your order and your location. They are calculated automatically when you place your order.

Shipping is free for orders over €200.00 within mainland France.

For international deliveries, customs duties or import taxes may apply depending on the regulations of the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping costs. We recommend checking with your local customs office for more information. For your information, our shipping partners are Colissimo and UPS.

You may choose in-store pickup at either of our two locations—rue Jacob or rue Commines—when placing your order. You have 45 days to collect your purchase. After this period, the items will be returned to stock and no refund requests will be accepted.

Orders are processed within 2 to 5 business days from the time they are confirmed. Once shipped, you will receive an email with your tracking number to track your package.

For in-store pickup (Click & Collect), your order will be ready within 24 to 48 hours, subject to item availability in the selected boutique. You will be notified by phone and/or email as soon as your order is ready for collection.

Yes, we offer international shipping. Delivery times and costs vary depending on the destination. For international deliveries, customs duties or import taxes may apply depending on the regulations of the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping costs. We recommend checking with your local customs office for more information.

It is not necessary to be home for the delivery. Indeed, no signature is necessary and if you are not in, the deliveryman will place the parcel in the letter box. If the parcel is too large, you will be given a notice to collect it from the post office or access point indicated.

You have a period of 14 days to exercise your right of withdrawal and to make a claim. This period starts from the date of receipt of your order or the first delivery attempt. Cosmetics, as well as personalized items and made-to-order jewelry, cannot be returned or exchanged once the order is confirmed. Personalized or made-to-order items or jewelry are non-refundable.

Return shipping costs are your responsibility. Please send us your request (refund or exchange), your order number, and proof of shipment by email to help@alixdreynis.com. To avoid any risk of damage, all returns must be sent back to us in their original packaging at the following address:

Mérigous
Alix D. Reynis
3 rue Marthe Dutheil
87220 Feytiat
FRANCE

If we find any damage upon receipt of your return, the item will neither be exchanged nor refunded.

Your refund will be processed within 14 business days after receipt at our warehouse (except for any exceptional delay from your bank).

The accepted payment methods are: Visa, Mastercard, American Express, Apple Pay, and PayPal. We also offer Alma, a payment solution allowing you to pay in 3 interest-free installments for orders over €200.00 in France and nearby European countries.

All transactions made on our website are secure. The presence of a padlock next to the page address beginning with "https" indicates that you are in a secure environment.

Thanks to the 3DSecure system, the security of payments made with Visa® and Mastercard® is reinforced by the "Verified by Visa®" and "MasterCard® SecureCode" payment methods.

Yes, our porcelain is designed for everyday use. It is dishwasher and microwave safe, while maintaining its beauty and durability.

Personalization — whether it involves a monogram, typography, or calligraphy — is a handcrafted process that requires time and great care. Each piece is personalized by hand by our porcelain decorator, following your instructions, and then fired in a dedicated kiln to ensure its durability and quality.

This process requires a total lead time of one month, excluding shipping.

Yes, it is absolutely possible to have a piece of jewelry repaired or replated. Repairs are carried out within an estimated timeframe of 3 months after receipt and payment. We invite you to consult the Jewelry After-Sales Service page for more information.

Our silver-gilt jewelry, whether new or archived, is guaranteed for 6 months against any issue of abnormal wear or breakage. Simple replating is not covered by this warranty. As silver is a soft metal, we advise against repeatedly tightening or adjusting your bangle or ear cuff, as this may cause it to break.

The personalization process requires a total lead time of one month, excluding shipping.

Personalization — whether it involves a monogram, typography, or calligraphy — is a handcrafted process that requires time and great care. Each personalization is done by hand by our porcelain decorator, following your instructions, and then fired in a specially dedicated kiln to ensure its durability and quality.