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Delivery and returns

Carefully packaged

Your orders are carefully packaged using recyclable materials

Delivery

Packages are generally prepared within 2 to 5 days from Tuesday to Friday, from Limoges.
 This time may be extended in the event of a large number of orders or if the item ordered is not available.

We cannot combine two orders placed separately, and shipping charges will apply to each of them.

If the order contains personalized items or items made to order, the entire order will be sent once it is ready and cannot be separated. Personalized objects and plasters take 1 month to be made in our workshop, excluding dispatch, this time cannot be shortened.

Gift packs are limited to 3 per order for a total of 1 euro. We do not send paper bags for logistical reasons of volumetric weight and do not have the resources to write a personalised note for the gifts.

They are then given to the Post Office by the Colissimo service, which takes charge of dispatch.

Metropolitan France and Monaco: 72 hours (2 working days), depending on traffic.

Outside mainland France and neighbouring Europe, we use UPS services.

Overseas: 5 to 7 days depending on the destination and traffic

International: 4 to 8 days depending on the destination, traffic and customs services.

Within the French Overseas Departments and Territories: 72 hours (2 working days) depending on the number of customers.

Track your order using the tracking number provided in the shipping email.
 Shipping costs include packaging, handling and postage (a fixed part and a variable part depending on the weight of your order). Our team will do its utmost to meet the deadlines mentioned. However, Alix D. Reynis cannot be held responsible for delays due to: suspension of service by our carriers or customs procedures for shipments abroad.

Please note that our shipping costs do not include the customs charges sometimes levied by certain countries, charges over which we unfortunately have no control. Additional charges may apply for islands in mainland Europe.

Returns and exchange

You have 14 days to exercise your right of retraction and complaint. This period runs from receipt of your order or the first delivery attempt. Cosmetics, personalized items and jewelry made to order will not be returned or exchanged. Once the order has been validated, the personalized item or jewelry made to order will not be reimbursed. You are responsible for return shipping costs. Generate your return slip on the Colissimo website or elsewhere, then send us your request and order number by email, along with proof of shipment. To avoid any risk of breakage, all returned orders must be sent back to us in their original packaging to the following address:

Mérigous Alix D. Reynis
3 rue Marthe Dutheil
87220 Feytiat

If we find any breakage on receipt of your return, the item will not be exchanged or reimbursed.

If you have any questions about returns or exchanges, please contact us by email at help@alixdreynis.com
or call +33 (0)6 80 72 12 73 from Monday to Friday, 10am to 12.30pm and 2pm to 5pm.