Orders are processed within 2 to 5 working days of validation. Once your order has been dispatched, you will receive an email containing your tracking number so that you can follow the progress of your parcel.

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number on the carrier's website to track your parcel. If you have not received this number, please contact us.

Delivery costs vary according to the weight and volume of your order and your location. They are calculated automatically when you place your order.

Yes, we offer international delivery. Delivery times and costs vary depending on the destination. Customs duties will be payable in addition to the shipping costs for countries outside Europe.

We apologise for this error. Please contact us with photos of the product received and your order number. We will send you a pre-paid shipping label to return the incorrect product. Upon receipt, we will ship the correct item.

You can modify or cancel your order within 24 hours of its validation, provided that it has not yet been dispatched. Contact us quickly to make the necessary changes.

Yes, our porcelain is designed for everyday use. They are dishwasher and microwave safe, while retaining their beauty and durability.

Personalisation is handmade by our porcelain decorator, followed by a special firing. This process takes approximately one month, excluding delivery.

Yes, it is quite possible to have a piece of jewellery repaired or regilded. Contact us for a quote. Repairs are carried out within an estimated 3 months of receipt and payment.

Our jewellery is carefully manufactured to guarantee its quality. However, in the event of a defect or problem, please do not hesitate to contact us to discuss a suitable solution.

Personalisation is handmade by our porcelain decorator, followed by a special firing. This process takes approximately one month, excluding delivery.

The personalisation is done by hand by a specialist decorator, according to your specifications (monogram, typography). Once finalised, each piece is fired in a special oven to guarantee its durability and quality.