Shipping & Returns

Orders are processed within 2 to 5 business days of confirmation. Once your order has shipped, you will receive an email with your tracking number so you can follow your package. For in-store pickup (Click & Collect), your order will be ready within 24 to 48 hours, subject to in-store availability. You will be notified by phone and/or email as soon as your order is ready. You have 45 days to pick up your order. After this period, the items will be returned to stock and no refund requests can be accepted.

Shipping costs vary depending on the weight and volume of your order and your location. They are calculated automatically at checkout. Shipping is free on orders over €200.00 within mainland France only.

For international deliveries, customs duties or import taxes may apply depending on the regulations of the destination country. These charges are payable by the customer and are not included in the product prices or shipping costs. We recommend contacting your local customs authorities for more information. Our carriers are Colissimo and UPS.

You have 14 days to exercise your right of withdrawal and to make a claim. This period starts from the date you receive your order or from the first delivery attempt. Cosmetics, personalized items and made-to-order jewelry cannot be returned or exchanged. Once the order has been confirmed, personalized or made-to-order items and jewelry cannot be refunded.

Return shipping costs are your responsibility. For returns sent from a country outside the European Union or requiring customs clearance, all customs duties, import taxes, fees or administrative charges are entirely the customer’s responsibility.

If any customs duties or taxes are charged when the return reaches our manufactory, these amounts will be deducted from the refund due to the customer.

Please email help@alixdreynis.com to tell us whether you would like a refund or an exchange, along with your order number and proof of shipment. To avoid any risk of breakage, all returns must be sent back to us in their original packaging to the following address:

Mérigous
Alix D. Reynis
3 rue Marthe Dutheil
87220 Feytiat
FRANCE

If an item is found to be broken when we receive your return, it will be neither exchanged nor refunded.

For any questions about the returns and exchanges process, please contact us by email at help@alixdreynis.com

When you purchase your jewelry, you will receive a certificate of authenticity confirming its origin and date of purchase.

Our silver-gilt jewelry is guaranteed for 6 months against any abnormal wear or breakage. Simple re-gilding is not covered by this warranty. As silver is a soft metal, we advise against repeatedly tightening and loosening your bangle or ear cuff, as this may cause it to break.

Archives jewelry is not covered by this 6-month commercial warranty and is not eligible for repairs. 

This warranty applies only if you provide the certificate of authenticity given to you when you purchased your jewelry, which shows the date of purchase. Without it, the warranty cannot be applied.

We recommend bringing the piece back to the store where it was purchased, or contacting our online after-sales service at help@alixdreynis.com if the jewelry was bought on our website, or your retailer if it was bought from one of our stockists. Depending on our stock, the piece will either be exchanged or repaired (please allow 3 months for a repair).

For any other repair request more than 6 months after purchase, here is an indicative price list for restoration and re-gilding.

Archives jewelry can be handled by our after-sales service for repair or re-gilding. For stone-set jewelry, however, repairs remain subject to the availability of the stones needed.

Note: The patina may fade over time and is considered natural wear. How quickly it fades depends on how the jewelry is cared for (see our care tips for silver-gilt jewelry).

For any after-sales request concerning our gold jewelry, please contact us at help@alixdreynis.com

• Gilding
  Ring: €30
  Earrings (pair): €40
  Ear cuff: €20
  Bracelet: €40
  Necklace: €40 

• Repair & gilding
  Ring: €40
  Earrings (pair): €50
  Ear cuff: €30
  Bracelet: €50
  Necklace: €50