Packages are generally prepared within 2 to 5 days from Tuesday to Friday, from Limoges. Delivery times may be extended in the event of high demand or unavailability of the ordered item.

We cannot combine two orders placed separately and shipping charges apply to each order.

If the order contains personalized or custom-made items, the entire order will be shipped once ready; it cannot be separated. Personalized and plaster items take 1 month to be made in our workshop, excluding shipping; this time cannot be shortened.

Gift packages are limited to three per order for a total of €3. We do not send paper bags due to logistical reasons related to volumetric weight, and we do not have the resources to write a personalized note for gifts.

They are then handed over to the Post Office by the Colissimo service, which takes care of the shipping.

Metropolitan France and Monaco: 72 hours (2 working days), depending on traffic.

Outside of mainland France and nearby Europe, we use UPS services.

Overseas: 5 to 7 days depending on the destination and crowds.

International: 4 to 8 days depending on destination, traffic and customs services.

Within the French overseas territories and local authorities: 72 hours (2 working days) depending on traffic.

Track your order using the tracking number provided in your shipping email. Shipping costs include packaging, handling, and postage (a fixed portion and a variable portion depending on the weight of your order). Our team will endeavor to meet the delivery deadlines mentioned. However, Alix D. Reynis cannot be held responsible for delays due to: suspensions of service by our carriers or customs procedures when shipping abroad.

Please note that our shipping costs do not include customs fees sometimes charged by certain countries, fees over which we unfortunately have no control. Additional charges may apply for islands on the European continent.