Packages are generally prepared within 2 to 5 days from Tuesday to Friday, from Limoges.
 This time may be extended in the event of a large number of orders or if the item ordered is not available.

We cannot combine two orders placed separately, and shipping charges will apply to each of them.

If the order contains personalized items or items made to order, the entire order will be sent once it is ready and cannot be separated. Personalized objects and plasters take 1 month to be made in our workshop, excluding dispatch, this time cannot be shortened.

Gift packs are limited to 3 per order for a total of 1 euro. We do not send paper bags for logistical reasons of volumetric weight and do not have the resources to write a personalised note for the gifts.

They are then given to the Post Office by the Colissimo service, which takes charge of dispatch.

Metropolitan France and Monaco: 72 hours (2 working days), depending on traffic.

Outside mainland France and neighbouring Europe, we use UPS services.

Overseas: 5 to 7 days depending on the destination and traffic

International: 4 to 8 days depending on the destination, traffic and customs services.

Within the French Overseas Departments and Territories: 72 hours (2 working days) depending on the number of customers.

Track your order using the tracking number provided in the shipping email.
 Shipping costs include packaging, handling and postage (a fixed part and a variable part depending on the weight of your order). Our team will do its utmost to meet the deadlines mentioned. However, Alix D. Reynis cannot be held responsible for delays due to: suspension of service by our carriers or customs procedures for shipments abroad.

Please note that our shipping costs do not include the customs charges sometimes levied by certain countries, charges over which we unfortunately have no control. Additional charges may apply for islands in mainland Europe.