Orders are processed within 2 to 5 business days from the time they are confirmed. Once shipped, you will receive an email with your tracking number to track your package.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package. If you have not received this number, please contact us.

Shipping costs vary based on the weight and volume of your order and your location. They are calculated automatically when you place your order.

Yes, we offer international shipping. Delivery times and costs vary depending on the destination. Customs fees will be payable in addition to shipping costs for countries outside Europe.

We apologize for this error. Please contact us with photos of the product received and your order number. We will send you a prepaid shipping label to return the incorrect product. Upon receipt, we will ship the correct item.

You can modify or cancel your order within 24 hours of its validation, provided that it has not yet been shipped. Contact us quickly to make the necessary changes.

Yes, our porcelain is designed for everyday use. It is dishwasher and microwave safe, while maintaining its beauty and durability.

Personalization is a handcrafted process carried out by our porcelain decorator, followed by a specific firing process. This process takes approximately one month to complete, excluding delivery.

Yes, it is entirely possible to have jewelry repaired or re-gilded. Contact us for a quote. Repairs are completed within an estimated 3 months of receipt and payment.

Our jewelry is carefully crafted to ensure its quality. However, in the event of a defect or problem, please do not hesitate to contact us to discuss a suitable solution.

Personalization is a handcrafted process carried out by our porcelain decorator, followed by a specific firing process. This process takes approximately one month to complete, excluding delivery.

Personalization is done by hand by a specialized decorator, according to your specifications (monogram, typography). Once finalized, each piece is fired in a specific oven to guarantee its durability and quality.