General conditions of sale on the internet

The Company Alix D Reynis, SARL with capital of €14,320, whose head office is located at 42, rue Chateaudun, 94200, Ivry Sur Seine – FRANCE, wished to formalize through these General Conditions of Sale, the terms and conditions of sale of its products applicable to Customer orders placed via its website: www.alixdreynis.com

Preamble

Alix D Reynis manufactures and markets porcelain objects and vermeil jewelry throughout the world, sold under the “Alix D Reynis” brand.

The list of products offered for sale online by Alix D Reynis can be consulted on this Site.

The Customer and Alix D Reynis agree that their commercial relations will be governed exclusively by these General Conditions of Sale.

Alix D Reynis reserves the right to modify its General Conditions of Sale at any time by publishing a new version on the Site.

The General Conditions of Sale applicable to each order are those in force on the date of their validation on the Site.

Article 1: object

The purpose of these General Conditions of Sale is to define the rights and obligations of Alix D Reynis and the Customer in the context of the online sale of the products offered on this site.

Article 2. – General provisions

These General Conditions of Sale apply to all sales of products made via the seller's website and are an integral part of the contract between the customer and the seller. They can be viewed on the seller's website at: www.alixdreynis.com. The seller ensures that their acceptance is clear and unreserved by setting up a check box and a validation click for each transaction. Thus, the customer declares to have read all of these General Conditions of Sale and, where applicable, the Special Conditions of Sale linked to a product or service in order to accept them without restriction and without reservation. The customer acknowledges having had access to the necessary advice and information to ensure the suitability of the offer to his needs. The customer declares to be able to legally place orders under French laws or to validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the seller constitutes proof of all transactional elements. These General Conditions of Sale are applicable to Orders placed for delivery in France or abroad.

Article 3. - Entry into force and Duration

These General Conditions of Sale are applicable to the parties on the date of validation of the order. These General Conditions of Sale are applicable for the duration necessary for the supply of the products, until the extinction of the guarantees and obligations owed by Alix D Reynis.

Article 4. - Ordering Products and Services and Steps for Concluding the Online Sale

In order to place an order, the Customer must follow the following steps: 1. Enter the address of the Site or access the Site via a link. 2. Follow the instructions on the Site and in particular, the instructions necessary for opening a customer account. 4. Complete the order form. 5. Check the elements of the order and, if necessary, identify and correct errors. 6. Read the Alix D Reynis General Conditions of Sale, accept them, then validate the order as well as the total amount to be paid. 7. Follow the online payment server's instructions to pay the full amount indicated. Unless the server is unavailable, the Customer will be able to pay for their order after final validation of it on the Site. The Customer will receive confirmation by email of payment for the order, accompanied by an acknowledgment of receipt confirming it. Delivery of the ordered products will be made to the address indicated by the customer. For the purposes of successful completion of the order, and in accordance with article 1316-1 of the civil code, the customer undertakes to provide all elements of identity authenticity. All orders placed on the Site are intended solely for the personal use of the Customer. Therefore, the Customer or the recipient of the products is prohibited from any partial or total resale of the products ordered. When completing the various above-mentioned stages of the order, the Customer undertakes to respect these General Conditions of Sale. In accordance with article L. 122-1 of the Consumer Code, Alix D Reynis reserves the right to refuse the order if it appears abnormal (in particular taking into account the quantities ordered), placed in bad faith or for any other reason. inadmissibility, in particular, when there is a dispute with the Customer concerning the payment of a previous order.

Article 5. - Price of Products and Conditions of Validity

The price of products sold on the Site is indicated respectively by item and by reference, except for typographical errors. These prices take into account the VAT applicable on the day of the order but do not include delivery costs which will be invoiced in addition as specified to the Customer when validating their order. For all orders shipped outside the European Union and/or DOM TOM, the price is calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be required in certain cases. These rights and sums do not fall within the seller's responsibility. They will be the responsibility of the customer and are their responsibility. The seller therefore invites the customer to inquire about these aspects with the corresponding local authorities. At the time of validation of the order, the price to pay corresponds to the total amount of the order. Product offers and their prices are valid as long as they are accessible on the Site while stocks last. As such, information on product availability may be provided to the Customer at the time of placing the order. Errors or modifications may exceptionally occur, particularly in the case of simultaneous orders for the same item by several customers. In the event that an item is unavailable after validation of the order by the Customer, Alix D Reynis will inform the Customer by email as soon as possible, offering to either order another item presented on the Site as a replacement. , or to cancel the order. If the Customer chooses to cancel the order, the refund will take place no later than 30 days from payment if the customer's bank account has been debited. Alix D Reynis reserves the right to change at any time and without notice the lists of products and/or prices offered on the Site, it being specified that those in force at the time of the order will be those accepted by the Customer by validating the latter. . The Customer is duly informed that the illustrations, colors, photographs and description of the products are only indicative and do not fall within the contractual scope. Alix D Reynis cannot be held liable in the event of error or inaccuracy. The telecommunications costs inherent in access to the site remain the sole responsibility of the Customer. The validity period of product offers and prices is determined when the Site is updated.

Article 6. - Payment Conditions

Payment is due immediately at the time of ordering. The customer will make payment by credit card. Payment of the amount of the order will be made exclusively via one of the following payment methods: VISA or MASTERCARD. Payments by check and bank transfer are not accepted. The transaction is debited from the Customer's bank card at the time of shipment and, after verification of the card's data, upon receipt of the debit authorization from the company issuing the bank card used by the Customer. . Once the payment is initiated by the customer, the transaction is immediately debited after verification of this information. In accordance with article L.132-2 of the monetary and financial code, the commitment to pay by card is irrevocable upon activation. By providing information relating to his bank card, the Customer authorizes Alix D Reynis to debit his bank card for the amount corresponding to the total amount of the order. The Customer therefore authorizes his bank in advance to debit his account upon viewing the recordings or statements transmitted via the payment module, even in the absence of invoices signed by the bank card holder. To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the card is in fact his. The Customer communicates the sixteen digits and the expiration date of his bank card as well as, if necessary, the numbers of the visual cryptogram. In the event that it is impossible to debit the total amount to be paid, the Customer will be asked to start the payment process again. If the impossibility of debiting is confirmed, the online sale will be immediately canceled automatically and the order will be canceled. The occurrence of an unpaid debt due to fraudulent use of a bank card will result in the contact details associated with this unpaid debt being recorded in a payment incident file implemented by a third party organization. An irregular declaration or an anomaly may also be the subject of litigation.

Article 7. - Delivery of the Order

The products are delivered to the delivery address which was indicated when ordering. The customer is solely responsible for a delivery failure due to a lack or error of geographical indication. The amount of delivery costs depends on the amount and nature of the order. In any case, the amount of these costs is indicated to the Customer before validation of the order. Subject to availability of the chosen products, the delivery method is specified to the Customer during the entire order validation and payment process. Delivery time will depend on the final delivery method. Delivery times run from the date of confirmation of the order by Alix D Reynis depending on the average preparation and delivery times of the order. Delivery times are provided as an indication, and are deemed to have been respected by Alix D Reynis as soon as the first presentation of the order to the address indicated by the Customer occurs within the time limits indicated to the latter. In the event of late delivery, the customer has the option of terminating the contract according to the terms defined in article L138-2 of the Consumer Code. The seller then reimburses the product under the conditions of article L138-3 of the Consumer Code. The seller provides a point of contact which is indicated in the order confirmation email which allows follow-up. The seller points out that when the customer takes physical possession of his order, the risk of loss or damage to the products is transferred to him. It is therefore up to the customer to notify the carrier of any reservations about the delivered product. The Customer is required to check the condition of the packaging as well as the items upon delivery. It is up to the Customer to express the reservations and complaints that he considers necessary, or even to refuse the package, particularly when the package is clearly damaged upon delivery, and this, before it is opened (as for example, if you hear a noise of breakage inside). Said reservations and detailed complaints must be indicated to the delivery person and also addressed to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, following the date of delivery of the products. In all cases, it is important to clearly specify the reasons, knowing that a reservation of the type "subject to opening of the package" has no value but that a reservation of the type "very damaged package, dog-eared top left, taped" is an accepted reservation. The Customer must also send a copy of this letter to Alix D Reynis. Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with article L. 133-3 of the Commercial Code. If the package is in good condition, but when opened, the product is damaged, it is up to the Customer to return it to us according to the conditions below for expertise, indicating on the return slip the reason for complaint. The Customer must ensure that the products delivered to him correspond to the order. In the event of non-compliance of the products in nature or quality with the specifications mentioned in the packing slip, the Customer must return the products, complete and in their original packaging, accompanied by the return form, to the following address: Alix D Reynis 14 RUE COMMINES 75003 PARIS within seven (7) calendar days following the date of receipt of the order by the Customer. It will be up to the Customer to provide proof of this return, which implies that the items must be returned by CHRONOPOST, or by any other means giving a certain date, the costs and risks of return remaining the responsibility of the Customer.

Article 8. - Right of withdrawal

In accordance with article L.121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs. “The period mentioned in the preceding paragraph runs from receipt for the goods or acceptance of the offer for the provision of services”. The right of withdrawal can be exercised by contacting the seller by email at client@alixdreynis.com . If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased will be subject to the right to reimbursement, the return costs will remain the responsibility of the customer. Product returns must be made in their original condition and complete (packaging, labels, etc.) so that they can be resold as new. They must, if possible, be accompanied by a copy of proof of purchase, and should be sent to:

Alix D Reynis 14 Rue Commines 75003 PARIS FRANCE

Article 9. – Complaints

If applicable, the customer may submit any complaint by contacting the company using the following contact details: by email at bonjour@alixdreynis.com or by post: Alix D Reynis 14 RUE COMMINES 75003 PARIS

Article 10. – Guarantees

In accordance with the law, the seller assumes a guarantee of conformity as well as a guarantee relating to hidden defects in its products. The seller reimburses the customer for products that are apparently defective or do not correspond to the order placed. The refund request must be made by email to: bonjour@alixdreynis.com . Items returned incomplete, damaged, damaged or soiled by the Customer will not be exchangeable and will be returned immediately or returned by post as soon as possible.

Article 11. - Intellectual property rights

The brands, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 12. – Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the rights to question, access, modify, oppose and withdraw personal data concerning you. By adhering to these General Conditions of Sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on our site, you will receive emails containing information and promotional offers concerning products published by the seller. You can unsubscribe at any time. To do this, simply click on the link at the end of our emails or contact us by registered letter with acknowledgment of receipt. We track traffic to our site, and for this we use tools such as Google Analytics.

Article 13. - Force Majeure

The execution by Alix D Reynis of its obligations under these General Conditions of Sale will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution.

Article 14. - Nullity and modification of the contract

If one of the stipulations of this contract is canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after written and signed agreement of the parties.

Article 15. Limitation of liability

Alix D Reynis cannot be held liable for damage resulting from the use of the internet network, such as loss of data, intrusion, computer viruses, connection breakage, interruption of the internet network, or others. problems beyond his control. Alix D Reynis reserves the right to suspend operation of the Site at any time.

Article 16. - Non-waiver

The fact that AlixD Reynis does not take advantage of any of the obligations covered by these General Conditions of Sale cannot be interpreted for the future as a waiver of the obligation in question.

Article 17. – Applicable law

These General Conditions of Sale are governed by French law. Any dispute resulting from the formation, interpretation or execution of these General Conditions of Sale will be under the exclusive jurisdiction of the French courts, notwithstanding plurality of defenders or warranty appeal.

Thus, the customer declares to have read all of these General Conditions of Sale and, where applicable, the Special Conditions of Sale linked to a product or service in order to accept them without restriction and without reservation.